Your Order ID was sent to you in your order confirmation email. It’s also displayed on your order receipt. If you have a Dripscan account, you can find all your orders in your account dashboard under ‘Orders’.

Delivery times depend on the seller’s location and shipping method. Most UK orders arrive within 3-7 business days. Since each brand ships independently, you may receive separate packages if you ordered from multiple sellers.

Dripscan is a marketplace connecting you directly with independent brands. Each seller ships from their own location, which means your items are packed with care by the actual creators. We’re working on Dripscan Fulfilment to offer faster, combined shipping in the future.

Orders can only be changed or cancelled within 24 hours of placing them. Please contact the seller directly through your order confirmation email or reach out to our support team for assistance.

If your order hasn’t arrived within the estimated delivery window, first check your tracking status above. If there’s no update or you have concerns, contact the seller directly or reach out to our support team and we’ll help resolve it.

Each seller on Dripscan has their own return policy, but most offer 14-day returns for unused items in original packaging. Check the product page or your order confirmation for the seller’s specific return policy. To initiate a return, contact the seller directly through your order details.