Privacy Policy
1. Introduction
At Dripscan, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
Dripscan Ltd is the data controller responsible for your personal data. We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Information You Provide
We collect information you give us directly, including:
- Account information: Name, email address, password, phone number
- Profile information: Profile picture, bio, preferences
- Order information: Delivery address, billing address, payment details
- Communications: Messages to sellers, customer support enquiries, reviews
- Seller information: Business name, bank details, ID verification documents
2.2 Information Collected Automatically
When you use Dripscan, we automatically collect:
- Device information: IP address, browser type, operating system
- Usage data: Pages visited, time spent, clicks, searches
- Location data: General location based on IP address
- Cookies: See our Cookie Policy for details
2.3 Information from Third Parties
We may receive information from:
- Payment providers (Stripe, PayPal) for transaction verification
- Social media platforms if you connect your accounts
- Fraud prevention services
3. How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing your orders and payments | Contract performance |
| Creating and managing your account | Contract performance |
| Communicating about your orders | Contract performance |
| Providing customer support | Contract performance / Legitimate interest |
| Sending marketing emails (with consent) | Consent |
| Improving our website and services | Legitimate interest |
| Preventing fraud and abuse | Legitimate interest / Legal obligation |
| Complying with legal requirements | Legal obligation |
4. Sharing Your Information
4.1 With Sellers
When you make a purchase, we share your delivery information with the seller so they can fulfil your order. This includes your name, delivery address, and contact details. Sellers must handle your data in accordance with data protection laws.
4.2 With Service Providers
We share data with trusted third parties who help us operate Dripscan:
- Payment processors: Stripe, PayPal for secure payments
- Email services: For transactional and marketing emails
- Hosting providers: To store and serve our website
- Analytics: To understand how our site is used
4.3 Legal Requirements
We may disclose your information if required by law, court order, or to protect the rights, property, or safety of Dripscan, our users, or others.
4.4 Business Transfers
If Dripscan is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
5. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax records for 7 years)
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymise your personal data within 30 days, except where we need to retain it for legal purposes.
6. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (“right to be forgotten”)
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent for marketing at any time
To exercise these rights, contact us at in**@******an.com. We will respond within 30 days.
7. Cookies
We use cookies and similar technologies to improve your experience on Dripscan. For detailed information, please see our Cookie Policy.
8. Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL encryption for all data transmission
- Secure payment processing through PCI-compliant providers
- Regular security assessments
- Access controls and staff training
While we take security seriously, no system is 100% secure. Please keep your account credentials safe.
9. International Transfers
Your data may be processed outside the UK by our service providers. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner.
10. Children’s Privacy
Dripscan is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our website. The “Last updated” date at the top indicates when this policy was last revised.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: in**@******an.com
Data Protection Officer: in**@******an.com
Address: 17A Electric Lane London, SW9 8LA
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
