1. Introduction

Welcome to Dripscan. These Terms and Conditions govern your use of our website dripscan.com (the “Site”) and the services we provide. By accessing or using Dripscan, you agree to be bound by these terms.

Dripscan is an online marketplace that connects buyers with independent fashion and beauty brands (“Sellers”). We provide the platform; the Sellers provide the products. Please read these terms carefully before using our services.

2. About Dripscan

Dripscan is operated by Dripscan Ltd, a company registered in England and Wales. Our registered address is 17A Electric Lane London, SW9 8LA.

Dripscan acts as an intermediary platform connecting buyers with independent sellers. We are not the seller of the products listed on our marketplace unless explicitly stated. Each seller is responsible for their own products, listings, and customer service.

3. User Accounts

3.1 Account Registration

To make purchases or sell on Dripscan, you may need to create an account. You agree to:

• Provide accurate and complete information
• Keep your account credentials secure
• Notify us immediately of any unauthorised access
• Be responsible for all activity under your account

3.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or harm the Dripscan community.

4. Buying on Dripscan

4.1 Product Listings

All products on Dripscan are listed by independent sellers. While we require sellers to provide accurate descriptions, we do not guarantee the accuracy of listings. Please review product details carefully before purchasing.

4.2 Pricing and Payment

All prices are displayed in GBP (£) and include VAT where applicable. Payment is processed securely through our payment providers (Stripe, PayPal). Your payment is held until the seller dispatches your order.

4.3 Order Confirmation

When you place an order, you will receive an email confirmation. This confirms we have received your order, not that it has been accepted. The contract between you and the seller is formed when the seller dispatches your item.

4.4 Shipping and Delivery

Each seller is responsible for shipping their own products. Delivery times vary by seller and are indicated on each product listing. If you order from multiple sellers, you may receive separate deliveries.

5. Returns and Refunds

5.1 Return Policy

Under UK Consumer Rights, you have 14 days from receiving your item to request a return for a full refund. Items must be unused and in original packaging. Some items may be exempt from returns (e.g., personalised items, perishables, hygiene products).

5.2 How to Return

To initiate a return, contact the seller directly through your order confirmation or account dashboard. The seller will provide return instructions. Return shipping costs may apply unless the item is faulty or not as described.

5.3 Refunds

Refunds are processed once the seller receives and inspects the returned item. Refunds are issued to your original payment method within 5-10 business days.

5.4 Disputes

If you cannot resolve an issue with a seller, you may escalate the dispute to Dripscan. We will review the case and may issue a refund at our discretion if the seller has violated our policies.

6. Seller Responsibilities

Sellers on Dripscan agree to:

• Provide accurate product descriptions and images
• Dispatch orders within the stated timeframe
• Respond to buyer enquiries promptly
• Handle returns in accordance with UK Consumer Rights
• Comply with all applicable laws and regulations

For full seller terms, please see our Seller Terms and Conditions.

7. Prohibited Activities

You agree not to:

• Use Dripscan for any unlawful purpose
• List or purchase counterfeit or stolen goods
• Harass, abuse, or harm other users
• Attempt to bypass our fees or payment systems
• Scrape, copy, or reproduce our content without permission
• Interfere with the operation of our platform
• Create fake accounts or leave fraudulent reviews

8. Intellectual Property

All content on Dripscan, including logos, text, graphics, and software, is owned by Dripscan Ltd or our licensors. You may not use, copy, or distribute our content without written permission.

Sellers retain ownership of their product images and descriptions but grant Dripscan a licence to display and promote their listings on our platform and marketing channels.

9. Limitation of Liability

Dripscan is a marketplace platform. We do not manufacture, store, or ship products. To the fullest extent permitted by law:

• We are not liable for the quality, safety, or legality of items sold by sellers
• We are not liable for sellers’ failure to fulfil orders
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees you paid to Dripscan

Nothing in these terms excludes liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

11. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes by email or through our website. Your continued use of Dripscan after changes constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: in**@******an.com
Website: dripscan.com/contact